Welcome to Our Service Department

At Germain Mazda of Columbus, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.

What to expect during your service visit at Germain Mazda

Mazda Schedule Service

Online Service Scheduling at Germain Mazda of Columbus

Schedule service online when you need genuine Mazda service completed by highly trained and qualified Mazda technicians at Germain Mazda of Columbus. Online service scheduling is always available for our customers to book appointments when it suits them without phone calls. Local Mazda drivers can get their routine maintenance or repairs scheduled easily within a minute or two by providing the necessary details in a few short steps. Be sure to check out our service & parts specials before scheduling your service!


Schedule Service Online in 6 Steps

Here are the step-by-step directions that new customers can follow to schedule service online. The system saves name, contact, and vehicle information for repeat service scheduling that gets even faster after the first time..

1.) Logging In

Accessing the system for the first time requires an existing Google account or selecting the make-year-model box under "I'm a new customer". Customers using the system for the second time forward can log in using the phone number or email previously used to schedule service.

2.) Vehicle

This step is for providing the vehicle details that we'll be working on. Enter the Mazda year, model, transmission, drivetrain, trim, engine type, and engine size. You will also provide the vehicle's mileage (a rough estimate is fine) to get the scheduled maintenance services recommended for your model in the next step.

3.) Services

Select the service that you want us to complete. You will see maintenance packages that match your vehicle's mileage at the top. There will also be an extensive list of individual services and a search for recalls available. If you don't see the service you need, describe the problem with your vehicle in the comment box.

4.) Transportation

Consider your transportation requirements during the service, especially for more involved repairs. Selecting that you have a ride will provide the pertinent drop-off details.

5.) Appointment

You'll see a calendar where you will select the preferred appointment day. Once the day has been selected, you'll see the available appointment times below. Choose the day and time that suits your schedule. Be sure to select if you want to work with a specific advisor by choosing their name from the drop-down list above the calendar.

6.) Review & Book Service

First-timers will enter name and contact information. Select if you want reminders and updates via text or email. Provide any additional comments as needed in the open box. Select if you want a return phone call regarding the service. All users need to review the appointment's details for accuracy before clicking "book service".